At CraftsOk, we strive to provide you with high-quality handmade crafts that meet your expectations. If, for any reason, you are not satisfied with your purchase, we have a return policy in place to assist you.
Returns Due to Damaged Items:
If you receive a product that is damaged or defective, please contact us within 48 hours of receiving the item. We may request evidence of the damage, such as photographs, to process your return. Once the damage is verified, we will gladly offer you a refund or a replacement for the damaged item, including any shipping fees incurred.
Returns Due to Other Reasons:
CraftsOk only accepts returns for damaged items. We do not accept returns for any other reason, including but not limited to change of mind, dissatisfaction with color, size, or design, or any other personal preference. We encourage you to carefully review the product description, measurements, and images before making a purchase to ensure it meets your expectations.
To initiate a return for a damaged item, please contact our customer support team through the website’s contact page or via email. Provide your order number, a description of the damage, and any supporting evidence, such as photographs, to assist with the return process.
Once your return is approved, we will provide you with instructions on how to return the damaged item. Please ensure that the item is securely packaged to prevent further damage during transit.
Upon receipt and inspection of the returned item, we will process your refund within 7 business days. The refund will be issued in the original payment method used for the purchase, excluding any shipping fees.
Please note that CraftsOk reserves the right to refuse any return that does not comply with our return policy or shows signs of misuse, abuse, or damage not related to the original issue.
We appreciate your understanding of our return policy and strive to provide you with a satisfactory shopping experience at CraftsOk. If you have any questions or concerns, please contact us for further assistance